Our employment law business is centred on giving exceptional client service. This means being easy to deal with and using our experience and expertise to deliver a successful outcome for you. We pride ourselves on our open, down-to-earth approach. As part of this accessibility commitment, we will keep you posted on the progress of your case, and your options, every step of the way.
How we work on a typical employment law case
You get in touch
You can contact us by phone, email or by using our contact form. If you have called, our Client Care team will usually be able to help you there and then. Otherwise, we will get back to you right away.
We will discuss the issue in a phone call to see whether we can help you. This will not take long, and there is no obligation on your part to employ our services, but we can’t give legal advice until you become a client.
After the initial chat, we will let you know whether you would benefit from a consultation with us as a client. We will also give you an indication of what the costs of the consultation are likely to be.
The next step is for us to send you our client care documents. These will confirm our charges in writing and explain exactly where you stand with us and how we will work with you. The client care documents will break your case down into bite-size stages, with estimated charges.
Once you agree to our client care documents, we will start work. This usually involves a review of your documents and an initial meeting with you to give you legal advice and practical guidance about next steps.
The best outcome for you
As your case progresses, we will keep you informed of any unexpected changes so that there are no unexpected fees. We will draft all correspondence, conduct any tribunal proceedings, and negotiate a successful conclusion on your behalf.
In most cases our service exceeds our clients’ expectations. So we are confident that you won’t have any complaints. But if you do, you can rest assured that you have redress through the Legal Ombudsman, because we are strictly regulated by the Solicitors Regulation Authority.
Our employment law service charge options
We are committed to exceptional client care at Springhouse Solicitors. This includes being open and transparent about our charges and letting you know straight away if they may exceed the estimate. Find tribunal costs information here.
Pay as you go
Many of our clients prefer us to work on a pay-as-you-go basis. For this type of service, our standard hourly rate applies.
In most cases, we can also fix our fees for the work we do. We’ll take into account the likelihood of additional and unexpected work and give you a fixed cost.