Our employment law business is centred on giving exceptional client service. This means being easy to deal with and using our experience and expertise to deliver a successful outcome for you. We pride ourselves on our open, down-to-earth approach. As part of this accessibility commitment, we will keep you posted on the progress of your case, and your options, every step of the way.


How we work on a typical employment law case

  1. You get in touch

    If you phone, a qualified solicitor will usually be able to talk to you there and then. Otherwise, we will give you a call back as soon as possible, usually on the same day.

  2. Initial discussion

    We will discuss the issue in a phone call to see whether we can help you. This will not take long, and there is no obligation on your part to employ our services, but we can’t give legal advice until you become a client.

  3. Follow up

    After the initial chat, we will let you know whether you would benefit from a consultation with us as a client. We will also give you an indication of what the costs of the consultation are likely to be.

  4. Our proposal

    The next step is for us to send you our client care documents. These will confirm our charges in writing and explain exactly where you stand with us and how we will work with you. The client care documents will break your case down into bite-size stages, with estimated charges.

  5. Engaging us

    Once you agree to our client care documents, we will start work. This usually involves a review of your documents and an initial meeting with you to give you legal advice and practical guidance about next steps.

  6. The best outcome for you

    As your case progresses, we will keep you informed of any unexpected changes so that there are no unexpected fees. We will draft all correspondence, conduct any tribunal proceedings, and negotiate a successful conclusion on your behalf.

In most cases our service exceeds our clients’ expectations. So we are confident that you won’t have any complaints. But if you do, you can rest assured that you have redress through the Legal Ombudsman, because we are strictly regulated by the Solicitors Regulation Authority.


Our employment law service charge options

We are committed to exceptional client care at Springhouse Solicitors. This includes being open and transparent about our charges and letting you know straight away if they may exceed the estimate.

Pay as you go

Many of our clients prefer us to work on a pay-as-you-go basis. For this type of service, our standard hourly rate applies.

Fixed fees

In most cases, we can also fix our fees for the work we do. We’ll take into account the likelihood of additional and unexpected work and give you a fixed cost.

For employers: annual retainer

For a fixed, affordable monthly fee we offer businesses unlimited telephone advice and insurance against the costs of defending claims, including tribunal compensation.

For employees: no-win-no-fee

Where your case has a strong chance of success and of providing you with an award, we can discuss taking your case on a no-win-no-fee basis.